frequently asked questions
Upon receiving payment, we aim to ship orders within 1-2 business days. Please note that delivery times may vary depending on your location and the shipping process. Products on request have a delivery time of 5-10 business days after receiving full prepayment.
Yes, once your order is shipped, you will receive a shipping confirmation with a tracking number. This allows you to monitor the progress of your order.
Shipping costs vary depending on your location and the chosen shipping method. You can view the shipping costs during checkout before placing your order.
We accept various payment methods, including credit cards, PayPal, and other popular online payment methods. You can view all available payment options during checkout.
It’s possible to cancel or modify your order before it’s shipped, only if it was available from our stock. This isn’t possible for products bought on request. Please contact our customer service as soon as possible for assistance with modifying or canceling your order.
Our return policy allows you to return unused and undamaged products within 14 days of receiving your order for a refund or exchange. Products on demand cannot be returned/exchanged. Please refer to our return policy page for more information.
You can request a return by contacting our customer service. We will guide you through the return or exchange process. This does not apply to products on demand.
After receiving and inspecting the returned item, we aim to process your refund within 5-7 business days.
We strive to keep our inventory up-to-date. Products displayed on our website are generally in stock. Additionally, we can source almost anything on request.